Shipping Policy

Shipping Policy

Last Updated: October 7, 2026

At NekoByte, we work hard to process and deliver your orders as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed during weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Estimated Delivery Times

Estimated delivery times depend on your destination:

  • United States: 5–12 business days

  • United Kingdom: 4–10 business days

  • European Union: 4–10 business days

  • Rest of Europe: 5–15 business days

  • International: 7–20 business days

These delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather, carrier issues, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website.

Tracking

When tracking is available, you will receive your tracking number by email after your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or other import fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

NekoByte is not responsible for delays caused by customs authorities.

Incorrect Shipping Information

Please make sure that your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that the address can be changed after the order has been processed or shipped.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the product.

If your package appears to be lost, please contact us so that we can investigate the shipment with the carrier.

Contact

If you have questions regarding shipping, please contact us at:

NekoByte reserves the right to update this Shipping Policy at any time.